Shipping & Returns Policies
We provide FREE standard delivery within Australia.
We also provide FREE exchanges/returns within Australia.
Domestic delivery is via Australia Post (with tracking and Signature on Delivery). This postal service generally takes 2-7 business days. Once shipped, you will be emailed that your swimsuit is on it’s way!
For added security and customers peace of mind on their purchase, we send domestic parcels as Registered Post with Signature on Delivery to ensure your parcel is not just left at premises or ever lost. If no one is home for delivery, Australia Post will issue a calling card to notify you to collect your parcel from your nearest post office, with proof of ID.
All international shipping is express mail service with EMS and processed via Australia Post, at a flat rate of AU$25.00
Once your order is shipped you will receive an email with your shipping details, tracking number or parcel ID number. You can track your order at www.auspost.com/track. This service has a delivery time of 1 -5 business days.
Lost or stolen postage is not covered by insurance.
Items you order for shipment to countries outside of Australia may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is responsible for all Import Fees.
INTERNATIONAL RETURNS & EXCHANGES
We do provide FREE exchanges for international orders to ensure you get the correct fit!
However, as a small business we are sorry we are unable to provide free return shipping for our international customers who choose not to keep the swimsuits (though this doesn’t happen often at all). As we grow we hope in the future we will be able to offer a free shipping service for our returns too.
Currently shipping costs for returns on international orders are at the customers expense, which is usually around $15-$20
To help us keep our small business expenses down but also to serve you our customer with the peace of mind in purchasing the right fit, we are happy to offer a one-time FREE exchange! We do ask you to please to check the Size Chart before ordering to try and get the perfect fit first time. Don’t hesitate to message or email us for any assistance, we are more than happy to provide a personal custom service.
HOW TO COMPLETE A RETURN
Take your time when trying on your new Wet Leopard Underwire Vest or One-piece swimsuits. The Wet Leopard underwire swimsuits are designed to be very tight snug fit, in order to provide the necessary support and compression benefits. We know we will love your swimsuits, although if you are not 100% happy with your fit or purchase, we will provide a full refund, size exchange or credit note for all full price items that adhere to the below conditions. We offer FREE exchanges/returns within Australia and N.Z, and FREE exchanges for International orders.
Conditions of Exchanges and Returns
- Item(s) must be returned within 30 days of receiving your order
- Item(s) must be unworn and returned in original condition with swing-tags affixed
- All bikini bottoms and one-piece swimsuits must have hygiene stickers still attached, showing no signs of removal or wear
- Email customer service on firstname.lastname@example.org to inform us of your return or exchange
- For Australian customers, print and place the Pre-paid return label on the eco-friendly satchel, contact us and we will email you the return label
- For International customers, return the item(s) in the eco-friendly reusable satchel, via your preferred postage supplier to return address below
WET LEOPARD PTY LTD
4/30 William Street
DOUBLE BAY, NSW 2028
Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty.
We recommend choosing carefully to avoid disappointment, so please get in touch at email@example.com if you have any questions regarding sizing. Any items returned outside the 30 day return period, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return. Wet Leopard reserves the right to reject items that do not comply with the above conditions, and will return the item to sender.
Goods are considered faulty if a manufacturing fault has occurred. We are so confident in the quality of our product and our Australian Manufacturer, that we will guarantee your product for repair for up to 2 years for workmanship. Your swimwear will last you many, many summers. If you do experience any workmanship faults we will be happy to repair the garment at no cost. Please carefully follow care instructions, as the garment will not be exchanged if it has been wrongly damaged. If you receive your order in a faulty condition, please make sure to email firstname.lastname@example.org to notify us of damaged goods immediately and prior to using. Please follow the conditions of Exchanges and Returns above.
Returns/refunds are not available on sales items, though we are happy to offer size exchanges on sale items, or a credit note if size is unavailable.